2 out of 52 of 5Verified customerSupport and communication
Setup mein zyada time laga, socha easy hoga
Mujhe laga tha ki setup bohot easy hoga aur support se jaldi help mil jayegi, par aisa nahi hua. Setup ka jo process tha, usme shayad zyada tar kaam mera khud karna pada, support sirf ek do dafa call par mila tha. Mujhe yeh surprising laga ki zyada tar setup ke baad bhi thoda lagta hai ki ongoing support ki kami hai, jo ki mujhe expect nahi thi. Training session ke baare mein bhi lag raha tha ki usme adhik focus ek bar ka nahi, balki frequent touch point mil sakta hai taaki naye features samajh sakein. Solution chahungi ki onboarding aur ongoing support ka balance theek ho jaye, kyunki abhi aisa lagta hai ki adhiktar kaam mujhe khud se karna pad raha hai. Ye baatein mujhe thodi ajeeb lagi is software ke context mein.