setup mein zyada mehnat lagi, continuous support nahi mili
Maine WFHI ki training ko le kar kaafi umeedein banayi thi, shuruaat mein training videos dekhna shuru kiya, jo thode simple the. Phir database setup karte waqt main bohot saare manual steps karta raha, jo mujhe lag raha tha ki ek baar mein complete ho jayenge, par aisa nahi hua. Dialer setup bhi complicated nikla kyunki kuch integrations ko baar baar adjust karna padta tha. Software ke automatic updates frequently aaye, lekin in updates ke baad bhi kuch bugs constant bane rahe. Onboarding ke dauran mujhe lag raha tha ki zyadata ek baar ka setup hai, par mujhe roz ke kaam mein bhi training ya support ki zarurat padti rahi jo milna mushkil tha. Support desk pe call karta tha toh ya toh busy milta ya response lene mein der ho jati. Mujhe lagta hai ki ye jo effort laga uske hisaab se mujhe assistance thoda adhik milna chahiye tha, nahi toh baar baar confusion hoti hai. Generally software toh theek hai, par setup aur subsequent support ki wajah se meri patience khatam ho gayi thi.