Setup mein kaafi missing cheezein thi
Maine payment aur sign-up process ke baare mein socha toh laga ke kuch cheezein clear honi chahiye thi par nahi thi. Software ke billing kaafi confusing laga kyunki mujhe samajh nahi aaya ki kaunsa charge one-time hai aur kaunsa recurring. Sale se pehle thoda better explain karna chahiye tha ki ongoing payments kaise aaenge aur update cycles ka finance pe kya impact padega. Dialer aur database use karne mein bhi clarity nahi mili, ki automatically update hone se kya naye charges lagenge ya nahin. Support se bhi maine pucha tha, par jawab clear nahi tha aur mujhe lagta hai ki yeh sab missing information ne use thoda frustrating bana diya. Sign-up to theek raha par baaki ka setup jab tedious lagta hai tab overall lagta hai ki customer experience mein improvement ki zabardast zarurat hai.