Setup mein itna one-off hona surprising tha
Maine socha tha training aur onboarding continuous update aur guidance dega par mujhe laga ki zyada personalised help nahi mili. Ek baar setup karne ke baad, zyada tar cheezein mujhe khud hi manage karni padti hain. Ye thoda irritating tha kyunki mujhe lagta tha ki ongoing support active rahega, especially jab naye features aayenge. Training sessions theek the, par har cheez ko implement karne ke liye mujhe apna kaafi samay lagana pada. Kabhi kabhi lagta ki training thodi outdated hai, aur naye updates ke according nahi hai. Jo database feature hai, uska basic use toh clear tha, par deeper functions ke liye mujhe aur seekhna pada. Phone support se thoda help mila, but it was more of a reactive process. Payment aur invoicing thoda confusing tha initially, though wo ek achha part tha because it was straightforward in the end. Overall, mujhe laga ki zyada continuous help hona chahiye tha, rather than sab kuch ek رول-بنانا step mein hi fix kar dena.