Setup mein ek baar wali help zyada thi, baad mein kam mila
Maine dekha ki support team ne onboarding ke time kuch kaafi important madad di thi, especially jab phone dialer aur database setup kar rahe the. Yeh stage ek baar ka hota hai, jisme company ka dhyaan mostly rehta hai. Uske baad, regular ongoing support wala hissa thoda kam active laga mujhe. Matlab jab initial training thi toh sab clear bataya gaya tha, par jab process chal raha tha, toh kabhi kabhi zarurat hone par direct help milna thoda challenging rehta tha. Telephonic support available tha, lekin baar-baar ek hi tarah ka assistance milna thoda alag laga. Payments aur sign-up process smooth raha, invoice milna bhi convenient tha. Automatic updates kuch naye features leke aate rahe, par unme zyada explain nahi karte the post onboarding. Overall, jo ek part of setup tha, usme support better tha, par baaki ke liye realistic expectations rakhni chahiye.