Setup me thoda aur clear hona chahiye tha
Overall, mujhe lagta hai ki setup process thoda complicated tha, par baaki jo support mila, woh achha tha. Jab main first time signup kar rahi thi, toh thoda confuse hui ki kaunsa step one-off hai aur kaunsa regular hona chahiye. Training sessions achhe the, par baar-baar wohi basics explain karni padti thi, toh thoda lagta tha ki ek baar sab clear ho jata toh accha rehta. Onboarding ke time database integration pe thoda jhanjhat aya, kyunki documentation me sab details nahi thi. Par uske baad calling tools use karne me aasani hui, aur dialer bhi badiya kaam karta hai. Lekin main expect kar rahi thi ki automatic updates ke baare me thoda zyada bataaya jaye, jaise ki kaunse updates frequent hongi aur unka kya impact padega humare workflow pe. Telephonic support kabhi kabhi thoda slow tha, par jab mila toh helpful tha. Invoice aur payment ka process smooth tha, par mujhe lagta hai ki sign-up ke baad continuous reminders hote toh aur acha hota, especially jab main naye modules try kar rahi thi. Toh overall experience positive tha, par setup ke initial part me thoda clarity missing thi jisse main thoda jaldi se adapt kar sakti.