Setup me surprise mila ki ziada ongoing lagta hai
Mujhe initially laga tha ki jitna setup process hai wo mostly one-off hoga, matlab ek baar karoge aur phir bas use karoge. Lekin jab main actual support ke saath baat kar rahi thi toh samajh aaya ki kuch cheezein jaise dialer configurations aur database syncing thodi ongoing monitoring chahti hain. Aap logo ne jo initial training di thi usmein ye baate clear nahi thi, mujhe lagta tha ki ek baar properly batch kar lo sab smooth chalega. Lekin reality me mujhe lagta hai ki support ki zaroorat bar bar hogi tabhi software correctly function karega. Sign-up aur invoicing to ekdum straightforward thi, wahan koi dikkat nahi aayi, payment process bhi fine tha. Lekin software updates ke baad kabhi kabhi naya feature ya change samajhne me time lagta hai, toh uske liye bhi help call karna padta hai. Aapke telephonic support ne generally patient rehkar sab samjhaya par jis baat ne surprise kiya wo ye tha ke software fully hands-off nahi hai. Dialer aur calling tools ka use karte waqt, syncing ke issues kabhi kabhi repeat hote hain, toh mujhe lagta hai ki ongoing support thoda zyada chahiye. Yeh baat main clearly kehna chahti hoon ki proper setup ke baad bhi complete independence expected nahi honi chahiye. Overall, service acchi hai, par ye chhota sa aspect thoda alag tha jo main expect nahi kar rahi thi.