Setup left much to be desired, ongoing help missing
I found the initial setup quite clunky and felt a lot of it was one-off work rather than something that would smoothly continue. The onboarding process seemed to focus heavily on a single, complicated setup phase, but actual ongoing support felt lacking. Although the software did manage the core workflow functions decently, I often struggled with the dialer tool's inconsistencies during daily use. Automatic updates didn't really improve my user experience, as some updates introduced bugs that slowed down my caller database access. Telephonic support was hit and miss; at times, I got through after waiting quite long with little help given on recurring issues. The invoicing and payments were straightforward enough, but the overall feeling was that the system wasn’t designed for continuous, easy maintenance once set up. It did the job only partly but missed the mark on practical, ongoing communication and assistance.