Setup lag raha tha completely one-off
Main initially yeh soch raha tha ki support aur communication continuous aur ongoing rahega throughout the workflow setup process. Lekin, mujhe lagta hai ki jyada tar setup phase ek baar ka tha aur baad mein zyada ongoing assistance nahi mili. Jo telephonic support milti thi, vo mostly one-off queries ke liye thi aur thorough follow-up nahi hota tha. Yeh lack of ongoing engagement mujhe thoda disappointing laga, kyunki remote workflow setup ka process complex hota hai, aur continuous support zaroori hai. Automated updates aur database ko samajhne mein jo madad chahiye thi, usme thoda gap mehsoos hua. Signing up aur payment ke waqt process toh tha, lekin uske baad communication kam active dikha. Overall, poora experience thoda isolated aur compartmentalized laga jahan har chiz alag se ho rahi thi bina ek integrated support flow ke.