Setup Lacked Clear Ongoing Support
From my experience with the WFHI sales and pre-purchase setup, I noticed that while the initial configuration was pretty thorough, there was a bit of a gap when it came to ongoing updates and maintenance. The one-off setup process covered the basic software installation, sign-up, and invoicing quite well, so it did the job for initial access. However, I had to figure out some parts of the dialing tools and database integration myself later on, which was less convenient. Automatic updates ran smoothly, but there wasn’t much guidance on how to adapt workflows after those updates. Telephonic support responded when contacted but mostly directed me back to documentation. It felt like the balance between upfront work and continuous assistance could be improved. Overall, while the product met the basic requirements, I wasn’t fully satisfied because I expected a bit more ongoing help from the service beyond the initial setup.