Setup lacked clear one-off versus ongoing distinction
From my perspective, the sales and pre-purchase phase of the WFHI software involved quite a few upfront steps, but it was unclear which parts of the setup would require continuous attention. I appreciate how you made the sign-up and payment process clear and managed the initial onboarding well, which felt like genuine one-off efforts. However, beyond that, the distinction between setup tasks that were one-time and those demanding ongoing work wasn’t very explicit. For example, the integration of the calling tools felt like a permanent fixture after setup, but I often wonder if routine database maintenance or dialer adjustments are considered ongoing or one-off. This left me a bit unsure about how to allocate my time and energy. The telephonic support was helpful when I reached out to clarify some of these points, though I believe better upfront communication about what’s to come in terms of recurring workload would improve confidence. While I’m finding value in the software’s capabilities, this missing clarity on the setup timeline is a gap. I hope future iterations or training materials address this nuance so that customers can better gauge the effort required beyond the initial onboarding.