Setup ke time pe zyada one-off costs, ongoing support thoda missing
Maine sales aur pre-purchase ke stage par software ka setup dekhna shuru kiya tha. Mujhe ye samajh aaya ki initial setup mein kuch one-off cheezein hain, jaise sign-up fees, aur database ka initial population, jo ek baar karne ke baad dobara nahi karni padti. Lekin ongoing maintenance aur regular updates ke liye jo options diye gaye hain, unmein thodi kami mehsoos hui. Training ke alawa koi formal ongoing support ya guidance nie mil raha tha jisse ki mai apna workflow timely update kar sakun. Mujhe laga ki workflow automation tools aur dialer features ko customize karne mein thoda zyada manual intervention chahiye hota hai jabki mai chah rahi thi ki wo continuous basis par updated rahein. Billing bhi ek baar setup karne ke baad simple lagta hai par future mein flexible payment plans ke options thoda restrict lagte hain. In cheezon ko chhod kar software ki basic functionalities acche tareeke se kaam kar rahi hain. Mujhe lagta hai koi roadmap hona chahiye jo clear bataye ki setup ke baad aapka kya support structure hota hai, taaki clients ko pata chale ongoing maintenance ka process kaisa rahega.