Setup ke ongoing charges ne thoda hairaan kiya mujhe
Mere khayal se jab maine is software ka plan kiya tha, maine socha tha ki setup ek baar hoga aur baaki sab ongoing fees thodi kam hongi, ya fir ek fixed amount hoga. Lekin jab mujhe actual billing aur payments ka process samajh aaya, toh mujhe thodi confusion hui. Ye setup toh theek tha, ek baar sign-up ke baad pehli baar invoice mil gaya aur payment karna bhi simple tha, lekin phir bhi mujhe yeh samajhna mushkil tha ki billing kab repeat hoti hai. Kuch cheezen jo main use kar raha tha, jaise database aur calling tools, unke liye alag se chhote-chhote monthly charges aa rahe the, jo maine pehle expect nahi kiye the. Support team ne koshish ki meri queries ko solve karne ki par mujhe lag raha tha ki mujhe har baar baar-baar whi questions poochne padte hain. Onboarding aur training kaafi achhe the, aur dialer ka use bhi theek tha, par payment cycle thoda ajeeb laga mujhe. Yeh thoda confusing tha ki kaunse payments one-off hain aur kaunse ongoing, aur mujhe lagta hai maine jyada detailed clear info expect ki thi. Overall, mujhe thoda ajeeb laga ki setup ke alawa bhi regular payment obligations itne zyada hain, jo main nahi anticipate kar raha tha.