Setup ke bare mein socha tha zyada easy hoga par details bhi chahiye thi
Training aur onboarding ke dauraan main soch raha tha ki setup zyada straightforward hoga, sirf ek baar ki effort lagegi aur main uske baad seamlessly workflow mein integrate kar paaunga. Lekin thoda different hua. Initial setup toh one-off tha jisme software ke basic features aur dialing tools set karna tha. Par ongoing training ke sessions mein mujhe kai baar revisit karna pada key database features aur telephonic support parts ko. Onboarding ke event mein jo training di gayi thi, usmein clear instructions the, par phir bhi mujhe layi jaane wali process mein kaafi cheezein baar-baar samajhni padhi, especially jab dialer integration ke baar mein aaye. Mujhe laga tha ki simple flow hoga, par ye continuous learning process hai, especially jab remote work ke sare tools merge karni hoti hain. Toh haan, initial step sahi tha par ongoing training ki requirements ko underestimate kiya tha maine. Dono aspects ka ek hi propotion mein hona thoda confusing raha but total mila ke process achha tha.