Setup ka time laga, surprise mila ongoing efforts me
Jab main sign-up kar rahi thi, mujhe laga tha sab kuch ek baar ka setup hoga, matlab ek baar kar ke chal padega software. Lekin jab onboarding start hui, tab samajh aaya ki jo setup process hai, woh toh simple tha par baad me rozana kuch na kuch settings aur adjustments karni padti hain. Dialer aur calling tools ke liye initial configuration to theek thi, par database ko maintain karne ke liye kaafi ongoing mehnat chahiye thi. Invoice aur payment process thoda easy tha, direct aur clear tha, yeh meri ek achhi experience thi. Par phir bhi surprise tha ki yeh jo ongoing maintenance ka kaam hai, ye time-consuming tha aur main expect nahi kar rahi thi itna effort dena padega. Telephonic support se thoda help mili, par woh bhi kabhi-kabhi delay hoti thi. Jo training thi, wo complex nahi thi, par thodi detailed thi, jisme thoda struggle hua. Overall, setup ke liye toh simple laga, par chalane me kaafi effort chahiye. Yeh thoda disappoint karne wala tha.