Setup ka Surprise: Jyada Ongoing Support Than Socha Tha
Main jab WFHI ka software use karne laga tha, mujhe laga hoga ki setup ek baar ho jayega aur baad me jyada jaldi kaam chal jayega. Lekin asli me mujhe pata chala ki initial setup to theek tha, lekin uske baad bhi regular support ki zarurat padi, especially jab dialer aur database ke kuch features ko customize karne ka kaam tha. Mujhe initially laga tha ki training ke baad har cheez smooth chal jayegi, par support se baar-baar baat karni padi for clarifications which was surprising. Lekin mujhe ye bhi pasand aaya ki telephonic support team patiently meri har query sunta tha aur samjhaata tha kaise handle karna chahiye. Payment process aur invoicing bhi clear the, koi confusion nahi thi wahan. Jo bhi updates aaye, wo usually automatic the lekin kuch times naye changes ke baare me jaldi information nahi mili, isme thodi improvement ho sakti hai. Overall, mai toh ye samajhta tha ki setup ek baar karne ke baad problem nahi aayegi, par chalte chalte pata chala ki ongoing support kaafi important tha mera liye.