Setup ka one-off process tha jo thoda confusing raha
Main WFHI ki sales aur pre-purchase process se thoda disappointed rahi hoon. Jab maine shuruaat mein product ke baare mein pucha, mujhe laga ki setup kaafi straightforward hoga, par sales team ne shayad ye baat clearly nahi batayi ke kitna work ek baar karna padega aur kya ongoing processes hain. Jo on-boarding ka part tha, woh mostly one-off activities pe focus karta hai, jo ki samajh aata hai, lekin mujhe laga ki ongoing support aur updates ke baare mein pehle se zyada detailed information di jati toh achha hota. Wahan par ek cheez acchi lagi ki invoicing aur payment ka process relatively simple tha aur mujhe invoices timely mile, toh financial tracking maintain karna thoda asaan raha. Bas sales aur start se pehle ke communication mein thoda clarity ki zarurat thi, jisse customers ko pata chale ki in initial setups ke baad kitna independent manage karna padega.