Setup issues balanced by quick initial support
I was keen to get started and had some positive interactions with the telephonic support team during setup. They were open and tried to be helpful, which I appreciated. However, the process felt very one-off rather than something that was supported continuously; I ended up with a lot of follow-up unanswered questions. The software seemed to require a lot of manual configuration up front, and there wasn't much guidance or ongoing help to make the workflow smoother after the initial setup. So while the first call was promising and felt supportive, later communications didn't match that level of engagement. It felt like you get a flurry of attention at the start and then you’re left to handle ongoing issues by yourself, which was frustrating. The automatic updates didn’t clearly improve things as I hoped, and they introduced some changes I wasn’t prepared for. I did manage to get the basics running, so I can’t say it's completely ineffective, but the overall experience was patchy.