setup involved both one-off and ongoing tasks
My experience with the sales and pre-purchase phase was overall positive. They clearly laid out the process so I knew what to expect when it came to setup. I found there was an initial one-off effort required, especially when getting familiar with the software and setting up the calling tools and database. However, there is also an ongoing element because you do need to keep up with training updates and changes the software rolls out automatically. This balance means you’re not overwhelmed at the start, but you should anticipate some continuous learning and adjustment. Pricing and payment options were straightforward and easy to understand right from the start, with clear invoicing that helped keep track of expenses. In the end, I think it’s a practical solution with a realistic blend of setup work both in the beginning and throughout usage. I’d recommend this for anyone ready to commit to both initial effort and ongoing updates.