Setup hiccups took longer than expected
I've used this software for a couple of weeks now, and while the setup features mostly work as intended, there were a few issues that took longer to solve than I thought they would. Initially, the sign-up and payment process was smooth enough, but when I started configuring the calling tools, I ran into problems with database integration misbehaving a bit. It wasn’t very clear if the problem was on my side or theirs, and the automatic updates seemed to sometimes change settings unexpectedly. I tried calling support but could only reach them during limited hours, so that delayed fixes and cost extra time. On the plus side, the software is feature-rich once you get it rolling, and the training materials helped clear some confusions after multiple attempts. Thinking about it, the whole process felt like it took more time than I anticipated just to get to a stable working state. It’s usable and helpful, but I might have prepared for a longer setup and more hands-on support from the start.