Setup help was good but ongoing support limited
When I signed up, I expected a bit more from the support team regarding ongoing assistance beyond the initial setup phase. The onboarding training was thorough and got me started well, explaining the calling tools and database features clearly. However, after the basic setup, I found the support to be less available for follow-up questions or tweaks I wanted to make. The telephonic support was helpful at first but not consistently reachable for more nuanced issues. I think they focus on getting you up and running, but less on maintaining that momentum as your workflow evolves. Payment and invoicing were as straightforward as I hoped, with automatic updates relieving the burden of manual upgrades. Still, I felt a touch of missing continued support which would have made the experience even better. Overall, a good product with room to improve on ongoing communication after the launch phase.