Setup hassles versus ongoing use: a split view
The sales process was fairly straightforward at first, but I quickly realized that much of the setup needed a lot of one-off work from my side. Signing up and getting invoiced went smoothly, which was the best part I can say here. However, the initial setup of the database and dialer tools required repeated attention and manual configuration, which was tedious. Post-purchase, the ongoing tasks thankfully felt lighter, since automatic updates handled some of the improvements without my intervention. Still, the training sessions left me sorting through some unclear instructions alone. Calling support was possible, but their answers sometimes sounded canned. The salespeople set clear expectations about it being software and training, but I underestimated the extent of initial setup hassle. All told, it was a blend of smooth and rough parts, with setup being the challenge more than ongoing use for me.