Setup had surprises both in one-off and ongoing tasks
I found the sign-up and initial invoicing process pretty straightforward as one-off steps, which was nice because that part didn’t require ongoing attention. On the other hand, the training sessions and using the calling tools demanded continuous effort, especially when trying to keep up with automatic updates and database management. It surprised me how much time was invested in understanding those ongoing features compared to the initial setup. Also, technical support was helpful initially but sometimes came slower than I expected during regular use, which was inconvenient. Overall, the mix of one-off and continuous learning and maintenance was more balanced than I thought it would be, and I appreciate that the software doesn’t just stop working once you’re set up but needs consistent engagement to be used properly.