Setup had some positives but many ongoing hurdles
Before purchasing the WFHI software, I was keen to understand how much of the setup would be a one-time process and how much would require ongoing management. Initially, the sign-up and invoicing stages went quite smoothly, which was promising. However, I soon realized that numerous components, like the database updates and dialer configurations, demanded constant attention and manual input. This made me feel that the workload was more continuous than I had hoped. On the bright side, the telephonic support was somewhat helpful in addressing these recurring issues, though not always promptly. The training covered most essentials, but glitches during onboarding left me uncertain about some features. While some parts of the process, like payment handling, were reliable enough, the need for frequent updates and maintenance took much time and effort. This balance of decent initial setup and ongoing challenges meant I was not fully satisfied with the experience. In short, the product has strengths but also requires a lot more continual input than expected.