Setup had some one-off ease but ongoing difficulty
My impression of the sales and pre-purchase setup is mixed. On the positive side, signing up was straightforward and the initial invoicing and payment process went smoothly without any major confusion or delay. The onboarding for the software had a clear start and gave me access to the main features quickly, which I appreciated. However, the problem was that while the initial setup was mostly a one-off effort, the ongoing maintenance and learning curve have been challenging. The training required continuous attention and I found myself repeatedly needing to revisit the modules. The calling tools and dialer worked fine at first, but I had to spend a lot of time adjusting settings as new features were introduced via automatic updates. Telephonic support was okay but did not reduce the ongoing effort needed to keep everything running efficiently. So it’s good that the first step was simple, but the longer-term upkeep has been more demanding than I expected.