Setup had some issues, support was slow and unclear
The telephonic support was mostly the problem during my WFHI setup experience. I found that a lot of the setup tasks felt one-off without clear guidance on ongoing maintenance or troubleshooting. While the initial installation of the software and access to database features went okay, whenever I faced issues with the dialer or payment interfaces, support was slow to respond or didn't fully solve the problems. For example, I needed help with updates that changed some settings unexpectedly but was left to figure out most of that myself. Communication felt patchy; I sometimes had to repeat my issues multiple times. Because of this, the process did not feel very practical for my day-to-day, as I expected more continuous assistance after onboarding. The only thing that went well was the initial upload of my contact database, which was straightforward. However, beyond that, I encountered enough difficulties that made the experience quite frustrating and less functional than I had hoped.