Setup had some good bits, but mostly it felt like a grind
Honestly, the sales and pre-purchase process felt a bit tiring. The initial setup was mostly a one-off, which was fine, but the ongoing adjustments and configurations kept popping up and really wore me down. At first, I appreciated how the onboarding flow tried to guide me, and the voice-based dialer was okay, at least for a short while. But after the first few days, the recurring need to tweak the database and call settings made me feel like I was constantly firefighting. The training helped somewhat, but I expected a smoother, more plug-and-play experience rather than having to keep changing things. On the plus side, the automatic updates ensured I was always on the latest version without much effort. But it did feel like I was handing the setup over and over again rather than offload the work. Signing up and handling the invoices went fine, no complaints there. Yet, the ongoing maintenance made me question how sustainable this would be for me in the long run. Sometimes, less management means more productivity.