Setup had one-off challenges but ongoing use is smooth, though missing some features
Starting with WFHI's software involved a fair bit of one-off setup work, especially integrating the dialer with my existing contact database. That process took some trial and error, and the training helped but didn’t cover every detail I needed. However, once that initial hurdle was passed, the daily use felt quite streamlined. Automatic updates rolled out without affecting my configured settings, which was a relief compared to other tools I’ve used. The sign-up and invoicing process worked as expected with clear labels, so managing payments was hassle-free. On the other hand, I did feel that some customization options for workflows were missing, which could improve the long-term value of the software. Overall, the mix of upfront effort and ongoing smooth functionality makes this tool worth considering, although a few more features would push it from good to great.