Setup had its tricky moments but support helped balance that out
The initial setup was a bit involved, took me more than a few sessions to really get comfortable with the database and calling tools. I’d say this was mainly one-off since once set up, the workday routines went much smoother, with automated updates simplifying many tasks. What stood out was the ongoing support – it wasn’t always immediate but was reliable whenever I needed help. The training did prepare me well, but some details about managing calls and the dialer required extra guidance afterwards, making the experience mixed. Overall, I feel the balance between an initially complex setup and decent ongoing assistance resulted in a satisfactory outcome. So, while it took some effort upfront, the maintenance and usage afterward were manageable enough to continue using the software effectively.