Setup had its moments but lacked continuous flow
While the initial setup and training for the software were fairly straightforward and gave me a good grasp on the tools, I felt there was a missing element when it came to ongoing support. The onboarding flow introduced me well to the dialer and database features, with clear explanations and solid training modules. The sign-up process was smooth, and I received timely invoices which kept things professional. However, after the initial phase, I noticed that the pace of updates and guidance slowed down significantly, making it feel like I was left to manage much of the ongoing configuration on my own. Telephonic support was available but somewhat inconsistent in availability and helpfulness beyond the first few weeks. Automatic updates helped keep the software current but did not compensate for the lack of continuous learning sessions or advanced training refreshers. The training was definitely useful for the one-off setup, but a stronger ongoing support system would have made a real difference in making me confident in fully utilizing the software in the long term. Overall, it was a decent experience with a solid start, but missing that sustained momentum.