setup had good structure, though ongoing tweaks required
I found the training and onboarding experience quite balanced overall. The initial setup steps were mostly one-off efforts, like creating the database and configuring the dialer, which got done within a couple of days. Those felt fairly intuitive and the training sessions helped me understand how to use the tools efficiently. What wasn’t clear right away was how much ongoing adjustment would be needed to keep things running smoothly, especially with automatic updates introducing small changes periodically. While the support team was available to clarify and assist when I hit those moments, it did make me wish some of that info came upfront. Despite this, I appreciated the logical order of the onboarding tasks, which reduced confusion. I would recommend the software and training to others, knowing that a little extra patience is needed for the ongoing tweaks as you get into the groove of working with it.