Setup had good parts but ongoing support could improve
During my time using the WFHI platform, I noticed that the initial setup of the calling tools and database was relatively straightforward and mostly a one-off task. This setup included configuring the dialer and sorting out access permissions, which were mostly smooth thanks to detailed onboarding materials. However, once I started daily operations, I found that some ongoing support was necessary for troubleshooting intermittent issues triggered by automatic software updates. While the telephonic support was generally available, it sometimes took a while to reach, and often the resolution required multiple calls rather than a one-off fix. This aspect was slightly frustrating because immediate solutions are crucial for remote workflows to maintain efficiency. On the positive side, their team was clear in explaining necessary steps, even if the fixes took a few tries. Payments and invoicing functioned without complications, and that part felt mostly routine and hassle-free. In summary, the setup phase went well and gave a stable base, but maintaining smooth operation required continuous support interventions that sometimes delayed work.