Setup had good initial features but lacked clear ongoing support
Overall, my experience with the sales and pre-purchase process was a bit mixed, leaning towards the practical side with room for improvement. The sign-up and invoicing went well as a one-off setup step, which made starting straightforward and without much fuss. I especially appreciated that the payment process was clear and the invoices came promptly, so there was no unnecessary delay or confusion there. However, what I found missing was a clear roadmap or guidance for ongoing setup and maintenance. After the initial configuration, it was less obvious what recurring actions I needed to take to keep the software working optimally, especially regarding database updates and configuring the calling tools regularly. The automatic updates did help some, but they did not cover everything that I thought would require regular attention. Support was accessible through phone calls, but I felt that some areas were not fully addressed without additional back-and-forth, making the ongoing process less smooth. The pre-purchase discussions covered some basics, but perhaps more emphasis on what happens next would be helpful for new users. In conclusion, the setup felt balanced between easy one-time steps and a gap in continuous assistance, which is something I wish had been clearer from the start.