Setup had clear phases: initial but manageable ongoing support
From my experience, the initial setup required a fair amount of hands-on assistance from support, which was generally straightforward and helped clarify many details about software configuration and dialing tools. Once the main setup was done, the ongoing support needs dropped significantly. The support team was readily available for a few follow-ups related to database customization and software updates but those were fewer and less involved than at the start. So the bulk of assistance was definitely one-off, during onboarding and early use, with fewer interactions needed once the system was running smoothly. That said, it can still be helpful to keep the lines of communication open since minor questions arise as you get deeper into using the tools. Overall, the support was efficient and appropriately timed, though it’s more front-loaded than persistent.