Setup had both one-time and ongoing tasks, worth it though
My experience with the sales and pre-purchase process revealed a mix of one-off setup tasks and ongoing requirements that I had to manage. Initially, the sign-up and invoicing were straightforward but required careful attention to detail to avoid confusion. There was a clear process for the initial setup of the software and training, which was mostly a one-time effort. However, maintaining access and working with the calling tools and database needed regular interaction and updates on my part. Although the process demanded some commitment, I found the ondemand telephonic support reassuring if I had questions. So, despite a bit of work upfront and occasional ongoing maintenance, I would do this again because the overall system fits well with my remote workflow needs and keeps improving with automatic updates.