3 out of 53 of 5Verified customerSales and pre-purchase
Setup had a mix of one-time and ongoing tasks
When I first started, I figured most steps would be one-time setups like the initial database import and dialer configuration. That was partly true; those took place once and then generally worked fine. But I hadn’t expected how much ongoing attention the calling tools require, such as regular contact list updates and monitoring call logs to ensure smooth operation. The automatic updates meant less manual intervention for software fixes, which was a relief. In the end, I realized it’s a balance between what’s a single setup and what needs continuous tweaking, which wasn’t entirely clear from the pre-purchase info but became obvious quickly.