Setup guidance was clear but ongoing support sometimes slow

Setup guidance was clear but ongoing support sometimes slow

I started with the initial setup training, which was well-organized and helped me understand the software components step by step. Setting up my database and configuring the dialer was mostly straightforward following the instructions. Initially, I felt confident managing most functions alone. However, when I needed ongoing support for some configuration changes during actual use, the response times were sometimes slower than I expected. On the phone, instructions could be a bit more detailed and tailored to my situation. Still, the combination of onboarding and availability of priority support whenever I reached out made the experience workable. The one-off training was solid, but ongoing communication could improve in speed and detail.