Setup good, but ongoing support could be better
The initial setup went pretty well with clear instructions and mostly one-off steps, which made getting started easy. I found the sign-up and invoicing process streamlined and straightforward. The training clarified how to use the calling tools and dialer effectively, which was refreshing compared to some other platforms. However, what I found missing was continuous proactive support. Beyond the onboarding and basic help, there seemed to be limited ongoing interaction or updates that might improve daily use. The automatic updates happened, but communication about their impact or new features was sparse. Sure, you can call support if needed, but a bit more engagement in terms of periodic guidance or learning sessions would be beneficial. Overall, I felt equipped to use the software well from the start, but some encouragement to keep evolving with it was lacking. I’d say the foundation is good, but I wish there was more ongoing nurturing and communication beyond the initial setup.