setup felt too one-off, not really ongoing support
Honestly, signup was kind of easy, and invoice stuff was okay enough, but once I got going with the software, things felt a bit off. The initial setup took a lot of work, like setting up the database and figuring out the dialer, and then the training was more or less one time, not much ongoing support as I hoped. Support calls, when I tried, were slow sometimes and not exactly proactive. Updates were automatic but it felt like I had to keep watching myself instead of getting guided. The training and onboarding told me a lot in the start, but after first use, it mostly left me hanging trying to figure out problems on my own. I get that setup will always be work, but I thought the flow would have more ongoing help included, which it does not. So I’d say the setup prep is one-off, but actual use is kind of like self-service mostly.