Setup felt smoother than ongoing use
When I first signed up, the onboarding and initial setup were fairly straightforward, exactly as I expected. The training helped me understand most features quickly, which made day one easy. However, what wasn’t quite what I anticipated was how much ongoing adjustment the setup needed after that. Rather than having a mostly automatic workflow, I found that I had to manually tweak the database entries and double-check dialer settings regularly. This felt like extra work compared to what I had expected from a streamlined paid software. Updates were automatic, which was good, but sometimes they changed configurations without clear notice, resulting in downtime or confusion. Support was helpful but not always speedy, so resolving ongoing issues took longer than I hoped. So while the initial sales and pre-purchase process matched my expectations nicely, the day-to-day reality was a bit more hands-on and less smooth than I thought it would be.