Setup felt partly straightforward, partly ongoing work
When I first began using the WFHI software, the initial setup was mostly a one-time task that went fairly smoothly. I appreciated how the training materials provided clear instructions for setting up the calling tools and configuring the database, which helped me get started without too much back-and-forth. However, once I was through onboarding, I noticed that some ongoing adjustments were needed to keep the dialer working effectively with my workflow. The automatic updates introduced changes that sometimes required me to revisit settings or retrain on certain features, which became a recurring part of my usage rather than a one-off experience. Telephonic support was helpful when I called about these issues, but it took multiple attempts to get thorough answers, reflecting that maintaining optimal use needs persistent effort. The invoicing and payment process was straightforward and did not add to the setup burden. Overall, the experience felt mixed because the beginning was clear but later stages demanded continued attention and occasional troubleshooting to stay on track with the software.