Setup felt mostly one-time, which was refreshing
I was expecting the onboarding and training to be a long, drawn-out process with ongoing adjustments needed every time I used the software. To my surprise, most of the setup was a one-off task. The training clearly separated what needed to be set up once versus ongoing work. The dialer and calling tools, along with the database management, only required initial configuration and minor tweaks afterwards. I found this refreshing compared to other software I have used, which required constant tinkering. The support was there to help if needed, but I mostly navigated things myself after the initial training. Knowing that the system wouldn’t demand frequent resetting or retraining made me feel much more at ease. Overall, the whole experience felt efficient and streamlined, making the software easier to integrate into my workflow right from the start.