Setup felt mostly one-off, ongoing support was minimal
During my experience with the setup, it became clear that most of the effort was concentrated in the initial onboarding phase. The software’s training modules helped me navigate through the basics, and the process of connecting with the dialer and database tools was straightforward at first. However, the support that followed seemed mostly reactive rather than proactive. When I encountered issues beyond the setup, response times were slow and not consistently helpful. Automatic updates arrived without clear communication, which sometimes disrupted the flow temporarily. It felt like the majority of the setup was a one-off event with only minimal ongoing support, and that’s when I realized this model might work well for users comfortable troubleshooting independently. Overall, the moment it clicked for me was during onboarding, but later support felt lacking in maintaining that ease.