Setup felt mostly one-off but ongoing help could improve
Starting with the software and training, it seemed like most of the setup was one-off, like installing the software and connecting the database once. The training sessions were mostly scheduled during onboarding, which helped me get comfortable quickly. But I did notice something missing — ongoing updates or refresher training could help users stay up to speed as new features come in. I guess I expected more continuous support to keep me fully confident after the initial fuss. The dialer and calling tools worked well after that first setup phase, and the invoice process was smooth too. It would help if they added something like periodic check-ins or extra tutorials for advanced stuff. Overall, I’m happy but a bit uncertain how I’ll manage with new changes down the road.