Setup felt mostly like a one-time hurdle
When I started with the software, I was hoping the setup would be more ongoing and flexible, but honestly, it felt like one big setup followed by little support. The onboarding process seemed somewhat rushed, and mostly, once I had passed that initial phase, there wasn’t much in terms of new features or guidance to keep me going forward. The training modules were decent enough as a one-off thing but didn’t really adapt to my daily usage or issues that showed up later. I did appreciate that the automatic updates didn’t interrupt my work, which was a small relief. The dialer tool worked fine generally but occasionally would lag, and I found myself troubleshooting with support several times. Calling their helpline was hit or miss; sometimes the support staff were helpful, other times I felt the answers were generic. The invoicing and payment process was straightforward without undue delay, so no complaints there. Still, the whole experience came across as a bit static and not well integrated into the evolving needs I had. There wasn’t much chance to reconfigure or optimize workflows over time, which is disappointing since working remotely really demands that sort of ongoing assistance. Overall, the system felt like it required a significant initial push but then left me mostly to manage by myself instead of supporting me throughout the journey.