Setup felt more one-time than ongoing, which I didn’t expect
I was a bit surprised that most of the setup felt like a one-off event rather than something I needed constant support with. Initially during sign-up and payment, everything went fairly smoothly; the invoicing was clear and the automatic updates seemed planned out well ahead. But after that initial phase, I expected more ongoing communication or check-ins from the support team to help me refine my workflows or address questions as I used the calling tools and database in real scenarios. Instead, it felt like once the training was done and I got access to the software, support responses slowed down significantly. I’m not saying they weren’t helpful when I did reach out over phone, but proactive follow-ups or more frequent updates could have improved my confidence in the system’s longer-term usability. The dialer and database features themselves worked fine, although certain automatic updates occasionally disrupted the setup I had painstakingly customized. If ongoing support had been more regular, I think I would have been able to adjust more quickly. So while initial onboarding worked well, I was quite surprised by the lack of continuous support the platform provides after that stage.