Setup felt like more hassle than it should be; missing ongoing support clarity
Honestly, the billing and payment setup felt pretty one-off without much clarity on what stays the same and what changes later. I kept explaining my questions about what fees are recurring and what I had to pay once upfront, but it didn’t feel like I got a straight answer. The whole process was tedious to set up the first time, and I wasn’t sure how often invoices would come or if there were extra charges that might pop up later. I expected clearer instructions on whether I needed to log in regularly to update payment details or if everything was automatic after signing up. That wasn’t the case. The invoice wording confused me about what was part of the setup and what was for ongoing services. It felt like I had to guess and constantly reach out for information that should have been presented simply at the start. There was one positive — the actual payment portal worked without glitches and took payments smoothly, which I appreciated after the complicated explanations. But I still think the billing procedure misses a clear distinction between initial versus continuous charges. This left me wary about long-term use, and honestly, I’m fatigued explaining this to every support agent. Clearer separation in billing terms would have made a difference for me here.