Setup felt like it never really finished
I really hoped that the initial setup would be a one-time hassle and then the software would just work for me, but that wasn’t the case. Every time I thought I was done, something new came up—whether it was integrating the database or setting up call parameters in the dialer. The training was okay to start with, but it didn’t give me enough to handle ongoing changes or troubleshoot the updates that rolled through automatically. I spent plenty of time trying to figure out why calls sometimes didn’t connect or why data wasn’t syncing properly, which wasn’t explained upfront. The telephonic support was polite but often couldn’t resolve the issues quickly. Plus, the invoicing and payment process took longer than I expected, adding to my frustration. It just feels like the setup was never really finished and I’ve been stuck in this loop of working on it instead of actually using it effectively. Honestly, the one standout was the clarity of the initial training itself, but that wasn’t nearly enough to make the whole experience satisfying.