Setup felt less smooth than I'd expected, did not click well
I had assumed the setup process for the WFHI software would be mostly one-time, with just occasional tweaks needed later, but that was not the case. Instead, I found myself needing to frequently revisit certain setup elements as the workflow features evolved, which was frustrating. The dialer worked fine at first, but required some ongoing configuration that I hadn’t anticipated. Also, the database integration seemed straightforward during onboarding but threw some curveballs after a week of use — not exactly what I was expecting based on the training. Support was around but mostly focused on handling individual questions rather than proactively assisting through the changes, making me feel a bit on my own. The onboarding training was okay but I think it doesn’t fully prepare you for the continuous setup efforts required. The sign-up and payment processes were easy enough, but overall, the moment it was supposed to click and become effortless for me didn’t really come as expected.