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WFHI review

Setup felt incomplete at times

3 out of 53 of 5Verified purchaseTraining and onboarding

Setup felt incomplete at times

When I was going through the training, I noticed that some parts of the setup felt like one-off tasks, like creating my initial database and signing up for the service. Those went pretty well. However, what struck me as missing was a clear explanation about what parts would require ongoing adjustments or regular updates. The automatic updates just started happening quietly, which was fine, but I think a bit more visibility on that would help users plan better. I remember specifically trying to figure out how often I would need to revisit the dialer settings or calling tools without any direct guidance. So while the initial setup was handled okay, the ongoing maintenance side of things seemed unclear and a bit underdeveloped in the training.

Uma PathakLadakh, IndiaExperience: Published:
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